FAQ

• Concerning a spare part, repair or new part:
  • Access to services > My requests > New ticket > Request type: Quality then fill in all the fields displayed to process the request.
• Concerning any request with a financial impact:
  • Access to services > My requests > New ticket > Type of request Creditement – Opérations financières then fill in all the fields displayed to process the request.

• Very satisfied: Response perfectly meeting the request
• Satisfied: Response meeting the request with a reservation
• Quite satisfied: Response partially meeting the request or with multiple reservations
• Unsatisfied: Response not meeting the expectations
• Very unsatisfied: Response not addressing the request at all

• Step 1 : check your spam folder.
• Step 2 : Check with your IT department to ensure that [email protected] notifications are not being blocked by your IT department.
• Step 3 : If the two previous operations are not conclusive, send your request to [email protected].

Please select the ” General ” category from the ” Request type ” drop-down menu. Your request will be forwarded and assigned by our team to a dedicated agent.

• In case of only the password is lost, please request an new on by using “Forgot your password ?”
• If the LOGIN information is lost, please contact [email protected]

20 Mo and you are allowed to attach several files for one query.

Yes in Euros or Dollars

To date, payment by credit card is not allowed.

For the list of PART 145 capacities, please see the « Repair Capability List » funder the « Home » menu.

For the list of PART 21 capacities, consult the « Spare catalog » in the « Services access » menu.

If you cannot find the reference of your equipment, submit your request in the menu Services access > My requests > New ticket > then select « Type of request : General »

You are invited to formulate your request on > Access to Services > My requests > New ticket> Type of request : Commercial

Select «Services access » > « Spares catalog ». Enter the reference of your equipment. Show the results. The team in charge of spares delivery is displayed in the “Front office” column. You can also send a quote request by clicking on the “Add to Quote” button at the end of the line.

Contact the Distribution team. Select « Services access » > « Spares catalog ». Enter the reference of your equipment. Show the results. The team in charge of spares delivery is displayed in the « Front office » column.

In 2023, SAFRAN will lead a project to set up a collaborative platform allowing Customers to access information about their orders

The response is generally delivered within 48 hours.

500 euros or 500 dollars

You will be automatically notified of the updates for the documents you have access rights.

 Go to ” Access to services ” then ” My technical documentation ” on the portal, then search for your documentation reference.
To check for the latest version, you can sort by the date the documentation was uploaded to the portal.

Every two years, access rights are analyzed. Please submit a ticket to our team. Service access > My requests > New Ticket > Request type: Technical publication

If the document you are looking for does not appear, please submit a ticket : Service access > My requests > New ticket > Request type : Technical publication
Either the document is not integrated into the site, or you do not have access rights for this documentation. Our support team will respond to you as soon as possible.