Authorized distributors and Service Stations

In just a few clicks, find the nearest authorized distributor or service station
and connect directly with our trusted partner.

Maintenance planifiée – 29 juillet à 9h00

Dear Customers,

We would like to inform you that scheduled maintenance on our portal will take place on Wednesday, July 29, starting at 9:00 a.m. During this maintenance, which is expected to last a few hours, access to the portal will be temporarily unavailable.

We are doing everything we can to minimize the inconvenience and thank you for your understanding.

AOG

CUSTOMER SUPPORT OFFER FOR AOG (AIRCRAFT ON GROUND)

    • A unique e-mail address: [email protected]
    • A unique AOG desk line « Follow the sun »: +33 6 72 35 11 74

AOG Checklist – What to Prepare

So we can best address your urgent AOG needs, please prepare the following details:

  • Company name:
    • Contact name
    • Phone
    • Email
  • Location of aircraft
  • Type of aircraft
  • Aircraft tail #
  • Quantity needed
  • Drop dead date / return into service date
  • A/C MEL (yes/no)
  • A/C MEL expiring date
  • A/C next flight date
  • Final delivery address
  • Incoterms
  • AOG 24/7 freight forwarder company’s name:
    • Contact name
    • Phone
    • Email
  • Airlines Customer:
    • Contact name
    • Phone
    • Email

AOG

CUSTOMER SUPPORT OFFER FOR AOG (AIRCRAFT ON GROUND)

  • A unique e-mail address: [email protected]
  • A unique AOG desk line « Follow the sun »: +33 6 72 35 11 74


Checklist AOG – Eléments à préparer

Afin de garantir une réponse prioritaire à votre situation AOG urgente, merci de préparer les informations suivantes :

  • Nom de l’entreprise :
    • Nom du contact
    • Téléphone
    • Email du contact
  • Localisation de l’avion
  • Type d’avion
  • Immatriculation de l’avion
  • Quantité requise
  • Date limite / date de remise en service
  • MEL de l’avion (oui/non)
  • Date d’expiration du MEL de l’avion
  • Prochaine date de vol de l’avion
  • Adresse finale de livraison
  • Incoterms
  • Nom du transporteur AOG 24/7 :
    • Nom du contact
    • Téléphone
    • Email
  • Client Compagnie Aérienne :
    • Nom du contact
    • Téléphone
    • Email

About us

 

Safran Electronics & Defense is an international company with 10,000 employees, built on proven expertise in technologies that underpin sovereignty. By combining human and artificial intelligence, the company develops the products and services that empower aerospace and defense players to observe, decide and guide. Safran Electronics & Defense also supports fellow Safran companies by sharing its state-of-the-art electronics skills and expertise.

An international after-sales network and unique expertise.

Safran Electronics & Defense supports its customers in the operation of their equipment through a worldwide after-sales network. In Europe, the United States, Asia (Singapore) and the Middle East (Dubai), its teams ensure optimum availability, responsiveness and quality of service. The Safran Electronics & Defense support and after-sales service offer provides solutions tailored to each customer (airlines, helicopter operators, armed forces, manufacturers, distributors): AOG, spare parts, repairs, PBH services, Performance Based Logistics, overhauls, retrofits, technical support, training, EDI…

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