A

How to declare a dispute or express a claim?

  • Concerning a spare part, repair or new part:
    • Access to services > My requests > New ticket > Request type: Quality then fill in all the fields displayed to process the request.
  • Concerning any request with a financial impact:
    • Access to services > My requests > New ticket > Type of request Creditement – Opérations financières then fill in all the fields displayed to process the request.
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AOG

CUSTOMER SUPPORT OFFER FOR AOG (AIRCRAFT ON GROUND)

  • A unique e-mail address: [email protected]
  • A unique AOG desk line « Follow the sun »: +33 (0)1 72 02 23 23


AOG Checklist – What to Prepare

So we can best address your urgent AOG needs, please prepare the following details:

  • Company name:
    • Contact name
    • Phone
    • Email
  • Location of aircraft
  • Type of aircraft
  • Aircraft tail #
  • Quantity needed
  • Drop dead date / return into service date
  • A/C MEL (yes/no)
  • A/C MEL expiring date
  • A/C next flight date
  • Final delivery address
  • Incoterms
  • AOG 24/7 freight forwarder company’s name:
    • Contact name
    • Phone
    • Email
  • Airlines Customer:
    • Contact name
    • Phone
    • Email

AOG

CUSTOMER SUPPORT OFFER FOR AOG (AIRCRAFT ON GROUND)

  • A unique e-mail address: [email protected]
  • A unique AOG desk line « Follow the sun »: +33 (0)1 72 02 23 23


AOG Checklist – What to Prepare

So we can best address your urgent AOG needs, please prepare the following details:

  • Company name:
    • Contact name
    • Phone
    • Email
  • Location of aircraft
  • Type of aircraft
  • Aircraft tail #
  • Quantity needed
  • Drop dead date / return into service date
  • A/C MEL (yes/no)
  • A/C MEL expiring date
  • A/C next flight date
  • Final delivery address
  • Incoterms
  • AOG 24/7 freight forwarder company’s name:
    • Contact name
    • Phone
    • Email
  • Airlines Customer:
    • Contact name
    • Phone
    • Email

About us

 

Safran Electronics & Defense is an international company with 10,000 employees, built on proven expertise in technologies that underpin sovereignty. By combining human and artificial intelligence, the company develops the products and services that empower aerospace and defense players to observe, decide and guide. Safran Electronics & Defense also supports fellow Safran companies by sharing its state-of-the-art electronics skills and expertise.

An international after-sales network and unique expertise.

Safran Electronics & Defense supports its customers in the operation of their equipment through a worldwide after-sales network. In Europe, the United States, Asia (Singapore) and the Middle East (Dubai), its teams ensure optimum availability, responsiveness and quality of service. The Safran Electronics & Defense support and after-sales service offer provides solutions tailored to each customer (airlines, helicopter operators, armed forces, manufacturers, distributors): AOG, spare parts, repairs, PBH services, Performance Based Logistics, overhauls, retrofits, technical support, training, EDI…

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